A Prerequisite and a Recommendation

Before using a VoiceXML document with a Cisco Unified CCX script, you should first validate that document against the Media Resource Control Protocol (MCRP) ASR and TTS vendor’s list of supported capabilities.

Developing applications that include Automatic Speech Recognition (ASR) is generally more difficult than developing non-ASR applications or Cisco Unified IP IVR scripts. To ensure a good user experience, Cisco provides consultancy services in different forms, please contact your Cisco Account Team to obtain more details on Development support plans.