A Script Example Showing Timeout or Retry Logic

You can create a Cisco Unified IP IVR script that hangs up after a certain period of inactivity.

Figure shows how you can include timeout or retry logic in your Cisco Unified IP IVR scripts so that if the caller fails to reply after so many times or after a certain amount of time, then the script releases the call. This causes the GW port to go on hook and the Cisco Unified IP IVR port to be freed to handle another call.

Remember that if the caller is still ther, then a “GOTO” back to the queue is required to stop the caller from being disconnected.