About Media

You can configure the type of media that you want to associate with each trigger. The following three media types are available:

• Cisco Media Termination (CMT)

• MRCP Automatic Speech Recognition (ASR)

• None (for calls without media)

All calls you configure to use media are counted toward the number of licensed IVR ports.

All calls you configure to use ASR are counted toward the number of licensed ASR ports.

To allow for better provisioning, you can configure more CTI ports than the number of licensed IVR ports and more ASR channels than the number of licensed ASR ports.

At run time, the system will automatically reject a call received that requires media if accepting it would exceed the number of licensed Cisco Unified IP IVR ports.

The system will also automatically reject a call that requires ASR if accepting it would exceed the number of licensed ASR ports. In this case, the system will not fall back to the secondary dialog group if an ASR channel was available in the primary dialog group.