About Prompt Templates

A prompt template is a prompt represented as an expression and evaluated at the time it is queued up for playback.

Cisco Unified CCX 4.0 and after adds support for a new type of prompt file to the user and system prompts already available. This new file has the filename extension.tpl and can be referenced in a script just like the other .wav prompt files could.

In addition, not related to the expression, Cisco Unified CCX 4.0 and after adds support for two new prompt file extensions:.tts and .ssml. Files ending with these extensions are expected to be text files containing the text to be rendered as audio using a configured TTS server.

For descriptions of the currently available prompt templates and the various ways of entering prompts in scripts, see Cisco Unified CCX Scripting and Development Series: Volume 3, Expression Language Reference.