About Prompts

The Cisco Unified CCX Editor uses the following two kinds of prompts:

System prompts—Used internally by Cisco modules and Cisco sample scripts.

Note	System prompts are used internally by the system. Cisco makes no guarantees about the continued availability of any system prompt in future releases.

User prompts—Defined by the user, and manageable by the administrator by means of the Prompt Management configuration web page of the Cisco Unified CCX Administration web interface.

Note	For complete details on creating complex prompts in scripts, see the Cisco Unified Contact Center Express Scripting and Development Series: Volume 3, Expression Language Reference Guide.

All Media and Prompt steps support prompts specified in the following three ways:

String expression—User-defined prompts (with a RIFF header of type WAVE and G711 μ-Law or or A-Law codec format) located in the User Prompts directory of the Cisco Unified CCX Administration web interface.
Document expression—Recorded audio streams.

Document objects are returned by the Recording step (Media palette), Get User Info step (User palette), DB Get step (Database palette), the Create File Document step and Create URL Document steps of the Document palette, or any valid document expressions.
Prompt expression—Dynamically created at run time.

The script retrieves both user and system prompts from the Prompt Repository. You can manage these prompts from the Prompt Management Configuration web page of the Cisco Unified CCX Administration web interface. (For more information on configuring the Prompt Management Configuration web page, see the Cisco Unified Contact Center Express Administration and Operations Guide.)