About the Guide

Cisco Unified Contact Center Express Getting Started with Scripts, Volume 1 provides an overview of the Cisco Unified CCX and the Cisco Unified CCX Editor web interface.

This guide describes how to:

• Launch the Cisco Unified CCX Editor

• Navigate the Cisco Unified CCX Editor interface

• Use key features of the Cisco Unified CCX development environment

• Create scripts that perform a wide variety of tasks