Agent-State Message Summary Descriptions
Table 1 lists the agent state messages. See the referenced links for the message definitions. If Unified CCX fails to process the SET_AGENT_STATE_REQ message, it responds with a CONTROL_FAILURE_CONF message.
Message |
Sent by |
Purpose |
---|---|---|
Server |
Notification of new agent state. AGENT_STATE_EVENTs are sent to all bridge-mode sockets and the socket through which the agent specified in the event is connected. | |
Client |
Request to obtain the current state of an agent. | |
Server |
Response to a QUERY_AGENT_STATE request. | |
Client |
Request to alter the current state of an agent | |
Server |
Response confirming a previous SET_AGENT_STATE_REQ request. |