Agent-State Message Summary Descriptions

Table 1 lists the agent state messages. See the referenced links for the message definitions. If Unified CCX fails to process the SET_AGENT_STATE_REQ message, it responds with a CONTROL_FAILURE_CONF message.

Agent-State Messages

Message

Sent by

Purpose

AGENT_STATE_EVENT

Server

Notification of new agent state.

AGENT_STATE_EVENTs are sent to all bridge-mode sockets and the socket through which the agent specified in the event is connected.

QUERY_AGENT_STATE_REQ

Client

Request to obtain the current state of an agent.

QUERY_AGENT_STATE _CONF

Server

Response to a QUERY_AGENT_STATE request.

SET_AGENT_STATE_REQ

Client

Request to alter the current state of an agent

SET_AGENT_STATE_CONF

Server

Response confirming a previous SET_AGENT_STATE_REQ request.