Authenticate User Step

Use the Authenticate User step to authenticate user identification.

Note	This step is required in a script before you can use the Upload Prompt, Upload Grammar, or Upload Document step in that script. Only an authenticated user can upload a prompt, grammar, or document.

You can, for example, use this step as part of a login (and logout) service that performs the necessary administrative updates when users authenticate themselves at a phone.

The Authenticate User step uses the information provided in the customizer (a user object representing the user and corresponding password or Personal identification Number (PIN) to authenticate a user by comparing the information supplied with the information entered for this user in the Cisco Unified CCX Administration web interface.

The Authenticate User step has two output branches:

• Success

• Fail

The following table describes the properties of the Authenticate User customizer window:

Property	Description
User	Variable storing the user object.
Credential Format (radio button)	Credential Format—Check boxes indicates whether you are specifying a password or PIN variable. Note If using a PIN, the step attempts to authenticate using the PIN entered in the user’s Cisco Unified CCX Administration web interface instead of the alphanumeric password. If using a Password, the application attempts to authenticate the user against the user’s actual alphanumeric password.
Pin (field)	A variable containing a user PIN.