BAD_CALL_REQ
The BAD_CALL_REQ message, defined in the following tables, allows a CTI client to notify Unified CCX of the bad quality of a call.
Given this information, Unified CCX can log information on the call that can help diagnose the issue.
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
InvokeID |
A unique ID generated by the CTI client for each request message. This ID is returned in the corresponding confirmation message. |
UINT |
4 |
|
reserved |
Set this value to 1. |
UINT |
4 |
|
ConnectionDeviceType |
The connection type of the device supplied in the ConnectionDeviceID floating field. See ConnectionDeviceType Values. |
USHORT |
2 |
|
CallID |
The Call ID value of the call that the agent needs assistance with. Can contain the special value 0xffffffff when there is no related call. |
UINT |
4 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
ConnectionDeviceID[25] (required) |
The ID of the connection between the call and the agent’s device. |
STRING |
64 |
|
AgentID[194] (optional) |
The agent’s Unified CCX login. |
STRING |
129 |