Call Consult Transfer

Use the Call Consult Transfer step to perform a supervised transfer. The step can be used to outpulse DTMF digits once the destination answers. The transfer will be completed on the destination answering the call and DTMF outpulsing complete (if DTMF digits are specified).

The Call Consult Transfer produces five output branches:

  • Successful—The call is ringing at the specified extension.

  • Busy—The specified extension is busy and the call cannot be transferred.

  • Invalid—The specified extension does not exist.

  • Timeout—When the call to the specified extension hits the RNA timer, the Call Consult Transfer step times out.

  • Unsuccessful—The Call Consult Transfer step fails internally.

Note

  • This step cannot be used to play any prompts to the destination.

  • To support E.164 compliance, Unified CCX allows you to add “+” preceding to an agent extension or a route point directory number.

Call Consult Transfer Window
Note

While redirecting a call to an application one should use Call Redirect step and not Call Consult Transfer step.

The following table describes the properties of the Call Consult Transfer customizer window:

Properties

Description

Call Contact

Contact that you want to transfer.

Default is Triggering Contact, unless another contact is defined.

Destination

Drop-down menu/Expression Editor string variable that stores the extension to which the call is to be transferred.

Output Digits

DTMF digits to outpulse to the destination after the destination answers and before the transfer is completed.

Timeout

Drop-down menu/Expression Editor Length of time, in seconds, to detect if the destination has answered the consult call.