Call-Event Message Flows as Seen in the Log Files
One of the main functions of Unified CCX is to process and queue calls. Although there is no guarantee of call events, understanding typical call event message flows helps a developer to write client programs.
The following call-event message flows list in a call event the messages that are sent, to whom they are sent, and what they indicate.
Note | The message order can vary, depending on the situation. There is no guarantee of a particular message order, though, the message order in these examples are typical. Since message order is not guaranteed, Unified CCX might send an agent selection message before a call queued message even though Unified CCX first queues the call and then selects the agent for the call. |
This section describes the following common call-event message flows: