Call-Event Messages

Call-Event messages are unsolicited messages sent to clients when Unified CCX reports that a call-event has occurred. There are no request or confirmation messages associated with these unsolicited event messages. Every call can be announced to the client with an unsolicited BEGIN_CALL_EVENT message, informing the client that it has just been associated with a new call and providing the initial call context data.

Additional call events are then sent to the client as the call is handled, depending upon the type of ACD involved and the treatment that the call receives. Finally, an END_CALL_EVENT message is sent to the client when its association with a call is dissolved.

This section includes the following message definitions: