Call EventCause (CEC) Values
Table 1 lists the causes of events that can be included in Unified CCX CTI messages with their numeric code values. The EventCause data field is described in CallType Fields. An example message type containing this field is the CALL_CLEARED_EVENT message.
|
EventCause |
Value |
|---|---|
|
CEC_NONE |
0xffff |
|
reserved |
1 |
|
CEC_ALTERNATE |
2 |
|
CEC_BUSY |
3 |
|
reserved |
4 |
|
CEC_CALL_CANCELLED |
5 |
|
reserved |
6-8 |
|
CEC_CALL_FORWARD |
9 |
|
CEC_CALL_NOT_ANSWERED |
10 |
|
reserved |
11-12 |
|
CEC_DEST_NOT_OBTAINABLE |
13 |
|
reserved |
14 |
|
CEC_INCOMPATIBLE_DESTINATION |
15 |
|
reserved |
16 |
|
CEC_KEY_CONFERENCE |
17 |
|
reserved |
18-21 |
|
CEC_NEW_CALL |
22 |
|
CEC_NO_AVAILABLE_AGENTS |
23 |
|
reserved |
24-27 |
|
CEC_REDIRECTED |
28 |
|
reserved |
29-31 |
|
CEC_TRANSFER |
32 |
|
reserved |
33-34 |
|
CEC_TIME_OUT |
35 |
|
reserved |
36-42 |
|
CEC_SUPERVISOR_ASSIST |
43 |
|
CEC_EMERGENCY_CALL |
44 |
|
CEC_SUPERVISOR_CLEAR |
45 |
|
CEC_SUPERVISOR_MONITOR |
46 |
|
CEC_SUPERVISOR_WHISPER |
47 |
|
CEC_SUPERVISOR_BARGE_IN |
48 |
|
CEC_SUPERVISOR_INTERCEPT |
49 |
|
CEC_CALL_PARTY_UPDATE_IND |
50 |
|
Extended Call Cleared Event Causes | |
|
reserved |
1001-1013 |
|
CECX_DROP_HANDLED_OTHER |
1014 |
|
reserved |
1015-1056 |