Call Unhold Step
Use the Call Unhold step to re-establish the connection with a call that you have previously put on hold by means of the Call Hold step.
Note | This step is important if you are designing a script that plays prompts or waits for input from the caller while the call is on hold. Without using Call Unhold to re-establish the connection, the system will attempt, but fail, to play back the prompts, dropping all audio packets and timing out while waiting for caller input. |
The following table describes the property of the Call Unhold customizer window.
|
Properties / Buttons |
Description |
|---|---|
|
Call Contact |
Contact that you want to unhold. Default is Triggering Contact, unless another contact is defined. |