CALL_DEQUEUED_EVENT
The explicit removal of a call from a queue causes a CALL_DEQUEUED_EVENT message, defined in the following tables, to be sent to the client.
Note that this event is not reported when calls leave a queue "normally" (that is, due to resource availability, call termination, and so on). In those cases, a DIVERTED event is expected. It is not currently anticipated that Unified CCX will need to send this event. One possible exception would be if a call is queued to multiple queues and then a script or some mechanism on Unified CCX dequeues the call from less than all the queues.
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
reserved |
This value is set to 0. |
UINT |
4 |
|
reserved |
This value is set to 1. |
UINT |
4 |
|
reserved |
This value is set to 21. |
USHORT |
2 |
|
ConnectionDeviceType |
The type of device ID supplied in the ConnectionDeviceID floating field. See ConnectionDeviceType Values. |
USHORT |
2 |
|
CallID |
The Call ID value assigned to this call by Unified CCX. |
UINT |
4 |
|
ApplicationID |
The Application ID of the call. |
UINT |
4 |
|
reserved |
This value is set to 0xffffffff. |
UINT |
4 |
|
QueueDeviceType |
Indicates the type of device supplied in the QueueDeviceID floating field. |
USHORT |
2 |
|
NumQueued |
The number of calls remaining in the queue for this service. |
USHORT |
2 |
|
NumCSQs |
The number of CSQs that the call has been removed from, up to a maximum of 20. A zero value indicates that the call has been implicitly removed from all queues. |
USHORT |
2 |
|
LocalConnectionState |
The local end state of the connection. For more information, see LocalConnectionState (LCS) Values. |
USHORT |
2 |
|
EventCause |
Indicates a reason or explanation for the event occurrence. See Call EventCause (CEC) Values. |
USHORT |
2 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
ConnectionDeviceID[25] (required) |
The device ID between the call and the device. |
STRING |
64 |
|
QueueDeviceID[45] (required) |
The device ID of the queuing device. For Unified CCX this is "". |
STRING |
64 |
|
CSQID[62] (required) |
The Contact Service Queue ID of the call. |
UINT |
4 |
|
reserved[63] |
This value is set to 0xffffffff. |
UINT |
4 |
|
reserved[64] |
This value is set to 0. |
USHORT |
2 |