CALL_DIVERTED_EVENT
The moving of a call from one device or target to another can cause a CALL_DIVERTED_EVENT message, defined in the following tables, to be sent to the client. Examples of this are a call ringing at one agent and getting diverted to another. Another example is a call getting diverted out of queue to an agent.
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
reserved |
This value is set to 0. |
UINT |
4 |
|
reserved |
This value is set to 1. |
UINT |
4 |
|
reserved |
This value is set to 21. |
USHORT |
2 |
|
ConnectionDeviceType |
The type of device ID supplied in the ConnectionDeviceID floating field. See ConnectionDeviceType Values. |
USHORT |
2 |
|
CallID |
The Call ID value assigned to this call by Unified CCX. |
UINT |
4 |
|
Application ID |
The Application ID of the call. |
UNIT |
4 |
|
reserved |
This value is set to 0xffffffff. |
UNIT |
4 |
|
DivertingDeviceType |
The type of the device ID supplied in the DivertingDeviceID floating field. See DeviceType Values. |
USHORT |
2 |
|
CalledDeviceType |
The type of the device ID supplied in the CalledDeviceID floating field. See DeviceType Values. |
USHORT |
2 |
|
LocalConnectionState |
The local end state of the connection. For more information, see LocalConnectionState (LCS) Values. |
USHORT |
2 |
|
EventCause |
A reason or explanation for the occurrence of the event. See Call EventCause (CEC) Values. |
USHORT |
2 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
ConnectionDeviceID[25] (required) |
The device ID between the call and the device. In CTI Protocol Version 14, the general rules for the Primary.Actual Field Format will apply to this field. |
STRING |
64 |
|
DivertingDeviceID[44] (required) |
The device ID of the device from which the call was diverted. In CTI Protocol Version 14, the general rules for the Primary.Actual Field Format will apply to this field. |
STRING |
64 |
|
CalledDeviceID[28] (required) |
The device ID of the device to which the call was diverted. In CTI Protocol Version 14, the general rules for the Primary.Actual Field Format will apply to this field. |
STRING |
64 |