CALL_QUEUED_EVENT
The placing of a call in a queue pending the availability of some resource causes a CALL_QUEUED_EVENT message, defined in the following tables, to be sent to the client.
Clients with Client Events Service can receive this message when an outbound call is queued waiting for a resource. Clients with All Events Service can also receive this message when inbound calls are queued.
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
reserved |
This value is set to 0. |
UINT |
4 |
|
reserved |
This value is set to 1. |
UINT |
4 |
|
reserved |
This value is set to 21. |
USHORT |
2 |
|
ConnectionDeviceType |
The type of device ID supplied in the ConnectionDeviceID floating field. See ConnectionDeviceType Values. |
USHORT |
2 |
|
CallID |
The Call ID value assigned to this call by Unified CCX. |
UINT |
4 |
|
ApplicationID[77] |
The Application ID of the call. |
UINT |
4 |
|
reserved |
This value is set to 0xffffffff. |
UINT |
4 |
|
QueueDeviceType |
Indicates the device ID type supplied in the Queue DeviceID floating field. See DeviceType Values. |
USHORT |
2 |
|
CallingDeviceType |
Indicates the device ID type supplied in the CallingDeviceID floating field. See DeviceType Values. |
USHORT |
2 |
|
CalledDeviceType |
Indicates the device ID type supplied in the CalledDeviceID floating field. See DeviceType Values. |
USHORT |
2 |
|
LastRedirectDeviceType |
Indicates the device ID type supplied in the LastRedirect DeviceID floating field. See DeviceType Values. |
USHORT |
2 |
|
reserved |
This value is set to zero. |
USHORT |
2 |
|
NumCSQs |
The number of CSQs to which the call has queued, up to a maximum of 20. |
USHORT |
2 |
|
LocalConnectionState |
The local end state of the connection. For more information, see LocalConnectionState (LCS) Values. |
USHORT |
2 |
|
EventCause |
Indicates a reason or explanation for the event occurrence. See Call EventCause (CEC) Values. |
USHORT |
2 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
ConnectionDeviceID[25] (required) |
The device ID between the call and the device. This is the CTI Port that the call is on. In CTI Protocol Version 14, the general rules for the Primary.Actual Field Format will apply to this field. |
STRING |
64 |
|
QueuedDeviceID [45] (required) |
The ID of the queuing device. In CTI Protocol Version 14, the general rules for the Primary.Actual Field Format will apply to this field. |
STRING |
64 |
|
CallingDeviceID[27] (optional) |
The calling line ID (if any). In CTI Protocol Version 14, the general rules for the Primary.Actual Field Format will apply to this field. |
STRING |
64 |
|
CalledDeviceID[28] (required) |
The DN of the Route point that was called. In CTI Protocol Version 14, the general rules for the Primary.Actual Field Format will apply to this field. |
STRING |
64 |
|
LastRedirectDeviceID[29] (optional) |
The device ID of the redirecting device. In CTI Protocol Version 14, the general rules for the Primary.Actual Field Format will apply to this field. |
STRING |
64 |
|
CSQID[62] (required) |
The Contact Service Queue ID of the call. |
UINT |
4 |
|
reserved[63] |
This value is set to 0xffffffff. |
UINT |
4 |
|
reserved[64] |
This value is set to 0. |
USHORT |
2 |