CallType Values
Table 1 lists the call types that can be included within a message with their descriptions and values.
For further information on CallType fields, see CallType Fields.
|
CallType |
Description |
Value |
|---|---|---|
|
CALLTYPE_INVALID |
The call type is not valid. |
0 |
|
CALLTYPE_CCX_IN |
Inbound Unified CCX call. |
1 |
|
reserved |
2-3 | |
|
CALLTYPE _TRANSFER_IN |
Transferred inbound call. |
4 |
|
reserved |
5 | |
|
CALLTYPE _OTHER_IN |
Inbound call. |
6 |
|
reserved |
7-8 | |
|
CALLTYPE _OUT |
Outbound call. |
9 |
|
CALLTYPE _AGENT_INSIDE |
Agent inside call. |
10 |
|
CALLTYPE_OFFERED |
Blind transferred call. |
11 |
|
CALLTYPE _CONSULT |
Consult call. |
12 |
|
reserved |
13-14 | |
|
CALLTYPE _CONFERENCE |
Conference call. |
15 |
|
reserved |
16 | |
|
CALLTYPE_PREVIEW |
Call is an outbound preview call. |
17 |
|
CALLTYPE_RESERVATION |
Call is an outbound reservation call. |
18 |
|
CALLTYPE_ASSIST |
Call to supervisor for assistance. |
19 |
|
CALLTYPE_EMERGENCY |
Emergency call. |
20 |
|
CALLTYPE_SUPERVISOR_ MONITOR |
Supervisor silently monitoring call. |
21 |
|
reserved |
22 | |
|
CALLTYPE_ SUPERVISOR_BARGE_IN |
Supervisor conferenced into call. |
23 |
|
CALLTYPE_ SUPERVISOR_INTERCEPT |
Supervisor replaces agent on call. |
24 |
|
reserved |
25-26 | |
|
CALLTYPE_AGENT_OUTBOUND |
Call is an agent outbound progressive or predictive call. |
34 |