Change History
This table lists changes made to this guide. Most recent changes appear at the top.
|
Change |
See |
Date |
|---|---|---|
|
Initial Release of Document for Release 12.5(1)SU1 |
January 2021 | |
|
Updated the maximum supported CTI Protocol version to 18 |
Overview > The Unified CCX CTI Protocol | |
|
Updated the configuration mask with Terminal Information |
Reference Section > Configuration Messages > CONFIG_REQUEST_EVENT Reference Section > Configurat ion Messages > CONFIG_BEGIN_EVENT | |
|
New event introduced as part of Agent Device Selection feature |
Reference Section > Configuration Messages > CONFIG_TERMINAL_EVENT | |
|
Updated the message with new field ActiveTerminal |
Reference Section > Agent-State Messages > SET_AGENT_STATE_REQ Reference Section > Configuration Messages > CONFIG_AGENT_EVENT Reference Section > Agent-State Messages > AGENT_STATE_EVENT | |
|
Introduced a new field ConfigMsgMaskGranted |
Session Initialization Maintenance System Event and Termination Messages > OPEN_CONF | |
|
Updated FieldDataID field is 2 bytes |
How to Use Messages > Message Structure and Syntax > FieldDataID Reference Section > NAMEDVARIABLE Data Format Reference Section > NAMEDARRAY Data Format | |
|
Updated FieldDataID values 302 -305 for Agent Device Selection feature |
Reference Section > Floating FieldDataID Values | |
|
New error code for Agent Device Selection feature CCX_ACTIVE_TERMINAL_NOT_SPECIFIED |
Reference Section > Data Types and Message Constants > Unified CCX Error Code Values | |
| The Maximum size of the Agent ID field is updated to 129 |
Reference Section>Message Type Definitions>Session-Management Messages>Session Initialization Maintenance System Event and Termination Messages>OPEN_REQ Message Type Definitions>Session-Management Messages>Session Initialization Maintenance System Event and Termination Messages>OPEN_CONF Reference Section>Message Type Definitions>Configuration Messages>CONFIG_AGENT_EVENT Reference Section>Message Type Definitions>Configuration Messages>CONFIG_DEVICE_EVENT Reference Section>Message Type Definitions>Configuration Messages>TEAM_CONFIG_EVENT Reference Section>Message Type Definitions>Agent-State Messages>AGENT_STATE_EVENT Reference Section>Message Type Definitions>Agent-State Messages>QUERY_AGENT_STATE_REQ Reference Section>Message Type Definitions>Agent-State Messages>QUERY_AGENT_STATE _CONF Reference Section>Message Type Definitions>Agent-State Messages>SET_AGENT_STATE_REQ Reference Section>Message Type Definitions>Call-Event Messages>Primary Actual Field Format>RTP_STARTED_EVENT (OPTIONAL) Reference Section>Message Type Definitions>Call-Event Messages>Primary Actual Field Format>RTP_STOPPED_EVENT (OPTIONAL) Reference Section>Message Type Definitions>Call-Control (Client-Control) Messages>SUPERVISE_CALL_REQ Reference Section>Message Type Definitions>Call-Control (Client-Control) Messages>EMERGENCY_CALL_REQ Reference Section>Message Type Definitions>Call-Control (Client-Control) Messages>EMERGENCY_CALL_EVENT Reference Section>Message Type Definitions>Call-Control (Client-Control) Messages>SUPERVISOR_ASSIST_REQ Reference Section>Message Type Definitions>Call-Control (Client-Control) Messages>BAD_CALL_REQ Reference Section>Message Type Definitions>Miscellaneous Messages>QUERY_AGENT_QUEUE_STATISTICS_REQ Reference Section>Message Type Definitions>Miscellaneous Messages>QUERY_AGENT_QUEUE_STATISTICS_CONF | |