Explicit Confirmation Step

Use the Explicit Confirmation step to confirm an explicit response to a prompt.

The Explicit Confirmation step is defined with a default grammar that accepts the following:

  • DTMF—Use 1 for yes and 2 for no.

  • ASR—Use typical yes or no grammar in proper language.

You can override the default grammar with a caller-defined grammar. (For more information about requirements for defining grammars, see Grammar Steps.)

Note

Tags for grammars are case-sensitive.

The customizer window of the Explicit Confirmation step contains three tabs:

  • General tab (Explicit Confirmation step)

  • Prompts tab (Explicit Confirmation step)

  • Input tab (Explicit Confirmation step)

  • Filter tab (Explicit Confirmation step)