Recording Step

Use the Recording step to record audio input from the caller and return it as a Document object that can later be uploaded as a spoken name (or uploaded directly into the Document repository to be made available to all Cisco Unified CCX servers in the cluster), saved to disk or to a database, or e-mailed.

All recordings are defined with a RIFF (Resource Interchange File Format) header of type WAVE and encoded using G711 u-law and G729 format.

Note

When any previous escalating prompt in the script enters the Recording step, it is reset to the first prompt in its list.

The customizer window of the Recording step contains three tabs:

  • General tab (Recording step)

  • Prompts tab (Recording step)

  • Input tab (Recording step)

  • Filter tab (Recording step)