Simple Recognition Step

Use the Simple Recognition step to allow the caller to choose options from a menu.

Note

When any previous escalating prompt in the script enters the Simple Recognition step, it is reset to the first prompt in its list.

When used over an ASR channel, the Simple Recognition step provides voice-enabled word and digit menus. When used over a CMT channel, the step ignores DTMF digits specified in the grammar.

For example, a prompt may say “Please select from ‘Stocks,’ ‘Sports,’ and ‘Music,’ or press or say ‘star’ to speak with a representative.” In this case, the script can recognize the spoken words “stocks,” “sports,” “music,” and “star,” and can also recognize the DTMF key “*”.

Note

For optimal ASR functionality, use VoiceXML interpretation provided by the Voice Browser step.

The Simple Recognition step is similar to the Menu step, with an additional capability that allows the script designer to utilize caller-defined grammar for matching caller input.

The Simple Recognition step uses a configurable grammar variable that stores the words or digits that the script can recognize. (See Grammar Steps for information on creating grammar variables.)

Note

Tags for grammars are case-sensitive.

Note

When you use the Simple Recognition step with ASR, the number of output points defined in the step is subject to the license agreement of the ASR ports purchased. If you purchased a limited-use ASR license for the ASR ports, you can use no more than 40 output points in the Simple Recognition step. If you require more then 40 different choices, you must purchase a full-use ASR license.

The customizer window of the Simple Recognition step contains three tabs:

  • General tab (Simple Recognition step)

  • Prompt tab (Simple Recognition step)

  • Input tab (Simple Recognition step)

  • Filter tab (Simple Recognition step)