Collect Digits (CollectDigits.aef)

The CollectDigits script template, CollectDigits.aef, uses the Set ICM Data step to collect the caller account numbers, and send them back to the Cisco Unified ICME system.

Figure shows the CollectDigits script as it appears in the Design pane of the Cisco Unified CCX Editor.

CollectDigits.aef Script in the Cisco Unified CCX Editor Design Pane

First the Accept step accepts the call, and then the script uses the Get Digit String step to ask the caller to enter an account number, which is assigned to Result Digit String acctno.

The Set Enterprise Call Info step stores the result in Field Name Call.CallerEnteredDigits field so that it can be returned back to the Cisco Unified ICME system for further processing.