Common Data Structure for IVR-Based and Agent-Based Campaigns
|
Attribute Name |
Base Type |
Restrictions |
Description |
|
campaignCallingNum |
string |
minLength value = 1 maxLength value = 16 The calling number can have up to 15 digits with an optional plus (+) prefix. Matches the E.164 standard. |
The campaign calling number is the number that appears to the contact. This number is used by the dialer. |
|
maxDialAttempts |
unsignedInt |
minInclusive value = 1 maxInclusive value = 3 default = 3 |
The maximum number of times to dial a contact beyond which the call status is marked as Closed. |
|
callbackTimeLimit |
unsignedInt |
minInclusive value = 1 maxInclusive value = 60 default = 15 |
The duration before and after the scheduled callback time during which a callback is attempted. |
|
treatLowVolAsVoice |
boolean |
default = true |
Determines whether a low-volume call is treated as voice or disconnected. |
|
noAnswerRingLimit |
unsignedInt |
minInclusive value = 1 maxInclusive value = 60 default = 15 |
The duration for which the Progressive/Predictive dialer allows the phone to ring before disconnecting an unanswered call. |
|
abandonedCallWait |
unsignedInt |
minInclusive value = 1 maxInclusive value = 10 default = 2 |
If the customer disconnects the call within the time that is here, then the call is classified as customer abandoned. |
|
retryNoAnswerDelay |
unsignedInt |
minInclusive value = 0 maxInclusive value = 65535 default = 60 |
Duration for which the dialer waits before calling back a no-answer call. |
|
retryBusySignalDelay |
unsignedInt |
minInclusive value = 0 maxInclusive value = 65535 default = 60 |
Duration for which the dialer waits before calling back a busy telephone number. |
|
retryCustAbandoned |
unsignedInt |
minInclusive value = 0 maxInclusive value = 65535 default = 0 |
If a customer abandons a call, the duration after which the dialer calls back the customer. |
|
retryDialerAbandoned |
unsignedInt |
minInclusive value = 0 maxInclusive value = 65535 default = 0 |
If the dialer abandons a call, the duration after which the dialer calls back the customer. |