Common Data Structure for Outbound Agent - Progressive and Predictive Campaigns

Attribute Name

Base Type

Restrictions

Description

linesPerAgent

float

minInclusive value = 1.0

maxInclusive value = 3.0

default = 1.0

Number of lines to be dialed for each agent.

assignedCSQs

string

minLength value = 1

The Contact Service Queues (CSQs) from which agents are selected for outbound calls for the campaign.

ansMachineTreatment

string

enum values = TRANSFER_TO_IVR,
END_CALL

default = TRANSFER_TO_IVR

Specifies how to handle an outbound call if an answering machine is reached.

answerMachine
TreatmentTrigger

nameUriPair

minOccurs= 0

The JTAPI trigger that is associated with the campaign.

Note	Application trigger is used only when you choose the transfer to IVR option for an outbound call.

abandonedCall
Treatment

string

enum values = TRANSFER_TO_IVR,
ABANDON_CALL

default = TRANSFER_TO_IVR

Specifies how to handle an outbound call if agents are not available.

abandonedCall
TreatmentTrigger

nameUriPair

minOccurs= 0

The JTAPI trigger that is associated with the campaign.

Note	Application trigger is used only when you choose the transfer to IVR option for an outbound call.

missedCallbackAction

string

enum values = NEXT_DAY, RETRY, CLOSE

default = NEXT_DAY

The callback action if a callback is missed.