Completing the Input Confirmation

Continue the Successful output branch of the Get Digit String step by dragging an Implicit Confirmation step from the Media palette to the Design pane, and dropping it over the Create Generated Prompt step icon under the Successful icon under the Get Digit String step.

Then configure the Implicit Confirmation step to confirm the extension entered without requiring more input from the caller.

Figure shows the prompt tab of the configured Implicit Confirmation customizer window.

Configure the Implicit Confirmation customizer window as follows:

• General tab

  • Contact—Triggering Contact

    The contact that triggered this script remains the contact for this step.

  • Interruptible—Yes

    External events are allowed to interrupt the execution of this step.

• Prompt tab

  • Prompt—prompt

    The step plays this prompt back to the caller.

  • Continue on Prompt errors—Yes

    In the event of a prompt error, the script will play the next prompt in the sequence, or if this is the last prompt, will wait for caller input.

• Input tab

  • Timeout (in sec)— 2

    The caller has 2 seconds to stop the transfer before the script accepts the confirmation and transfers the call.

The Implicit Confirmation step has two output branches: No and Yes.

The following sections describe these two output branches:

• The Caller Does Not Give Confirmation

• The Extension is Confirmed as Correct