CONFIG_AGENT_EVENT
The CONFIG_AGENT_EVENT message is sent by Unified CCX to provide information about an agent.
Note | The LoginID field is considered unique for all records. Two records sent with matching LoginID’s are considered to be the same record. |
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
NumRecords |
The number of records contained in the floating portion of this message. The maximum number of records that can be put in the message is 10. |
USHORT |
2 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
RecordType[183] |
0: Add 1: Change 2: Delete |
USHORT |
2 |
|
reserved[208] (Version 11) |
This value is set to 0. |
UINT |
4 |
|
AgentType[189] |
1: Agent 2: Supervisor |
USHORT |
2 |
|
LoginID[190] |
The agent’s Unified CCX Login ID. |
STRING |
129 |
|
reserved[214] (Version 11) |
An empty string ('' ''). |
STRING |
64 |
|
reserved[207] (Version 11) |
An empty string ('' ''). |
STRING |
32 |
|
LastName[138] |
The agent’s last name. |
STRING |
32 |
|
FirstName[137] |
The agent’s first name. |
STRING |
32 |
|
Extension[173] |
The agent’s phone extension number. |
STRING |
16 |
|
Description[134] |
An empty string ('' ''). |
STRING |
128 |
|
reserved[141] |
This value is set to 0. |
UINT |
4 |
|
NumCSQ[191] |
The number of CSQs to which the agent is associated with. The maximum limit for NumCSQ is 25. Pairs of CSQID and reserved fields follow NumCSQ. The number of pairs is equal to NumCSQ value. For example: If the Number of CSQs for an agent is 2, then four fields follow NumCSQ (CSQID1and Reserved and CSQID2 and Reserved). |
USHORT |
2 |
|
CSQID[62] |
The ID of the CSQ in which the agent is a member. |
UINT |
4 |
|
reserved[64] |
This value is set to 0. |
USHORT |
2 |
|
agentState[247] |
The value representing the current state of the associated agent (see Table 1). |
USHORT |
2 |
|
MRD_ID[246] (Version 17 and later) |
Media Routing Domain ID that is configured in Unified CCX. Media Routing Domain (MRD) represents communication medium such as voice, chat, and email. Unified CCX’s CTI sever supports only voice MRD. This field is always set to 1. |
USHORT |
2 |
|
ActiveTerminal[303] (Version 18 and later) |
Device selected by the agent when the extension is shared across devices. |
STRING |
64 |