CONFIG_CSQ_EVENT
The CONFIG_CSQ_EVENT message is sent to indicate a CSQ configuration update.
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
NumRecords |
The number of records included in the floating part of this message. The maximum number of records is 10. |
USHORT |
2 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
RecordType[183] |
0: Add 1: Change 2: Delete |
USHORT |
2 |
|
reserved[184] (Version 11) |
Set to 0. |
UINT |
4 |
|
CSQID[184] |
The Contact Service Queue ID. This ID is used to identify a CSQ internally in Unified CCX. |
UINT |
4 |
|
reserved[213] (Version 11) |
Set to 0. |
UINT |
4 |
|
reserved[64] |
Set to 0. |
USHORT |
2 |
|
reserved[192] |
Set to 0. |
UINT |
4 |
|
AutoWork[185] |
TRUE if the agent goes into work mode after handling a call from this CSQ. FALSE if not present. |
BOOL |
4 |
|
reserved[173] |
An empty string ('' ''). |
STRING |
16 |
|
CSQName[133] |
Name of the CSQ. |
STRING |
64 |
|
Description[134] |
An empty string ('' ''). |
STRING |
128 |
|
MR Domain ID[216] (Version 11) (see Table note 1) |
0= Voice 1= Email (see Table note 2). |
UINT |
4 |
|
reserved[176] |
An empty string ('' ''). |
STRING |
255 |
Table Notes
- A version number next to a field name in a message type definition indicates that field is used in the CTI protocol beginning with the specified version number.
- "1"=Email will only be available in UCCX 7.0(1) and later. In earlier versions, this field will always be "0".