Configuring ECC Variables in a Cisco Unified CCX Script
Use the Expanded Call Variables tab of the Set and Get Enterprise Call Info step property windows to configure ECC variables in Cisco Unified CCX scripts. The Add button in the customization window opens the Add ECC Variable window so you can apply the value (Values) of a local variable to a user-defined Expanded Call Variable (Names).
Note | See the Cisco Contact Center Express Administration and Operations Guide and the Cisco Unified ICME Software IPCC Installation and Configuration Guide for information on configuring Cisco Unified ICME software for Cisco Unified CCX and for defining and configuring ECC variables in Cisco Unified ICME software. |