Connect Step

Use the Connect step to connect a contact to the specified resource.

Connect Customizer Window

Note	This step works only when the Connect option in the Select Resource step is set to No. A No setting in the Select Resource step means that the resource is selected and reserved—but not connected—until the script executes a Connect step. (For more information, see the“Select Resource Step” ..

The Connect step has two output branches:

Connected. The Connect step successfully connects the contact to the resource.
Failed. The Connect step fails to connect the contact to the resource. The contact is not queued back to the CSQ and is lost.

The following table describes the properties of the Connect customizer window:


Properties / Buttons	Description
Contact	Variable containing the triggering contact information for this step.
Resource Selected	Variable identifying the resource assigned to handle the call.
Timeout	Variable or expression containing the length of time, in seconds, before the contact is retrieved back into the queue. This value must be lower than the Call Forward No Answer timeout in the Cisco Unified Communications Manager.