Contact-Neutral Script Variables
Begin the contact-neutral sample script design process by using the Variable pane of the Cisco Unified CCX Editor to define script variables.
Figure shows the variables of the contact-neutral sample script as they appear in the Variable pane of the Cisco Unified CCX Editor window.
Table describes the variables used in the contact-neutral sample script.
|
Variable Name |
Variable Type |
Value |
Function |
|---|---|---|---|
|
CallControlGroupid |
Integer |
0 |
Call Control Group with which the outbound call is associated. (See The HttpContact Output Branch of the Switch Step.) Mark this variable as a parameter to allow the administrator the option to change the value of this variable. For more information, see the Cisco Unified Contact Center Express Administration and Operations Guide. |
|
PrimaryControlGroupid |
Integer |
0 |
Stores the identifying number of the primary dialog group for handling the outbound call. (See The HttpContact Output Branch of the Switch Step.) Mark this variable as a parameter to allow the administrator the option to change the value of this variable. For more information, see the Cisco Unified Contact Center Express Administration and Operations Guide. |
|
SecondaryControlGroupid |
Integer |
0 |
Stores the identifying number of the fallback dialog control group for handling the outbound call. (See The HttpContact Output Branch of the Switch Step,.) Mark this variable as a parameter to allow the administrator the option to change the value of this variable. For more information, see the Cisco Unified Contact Center Express Administration and Operations Guide. |
|
asr |
boolean |
true |
Indicates whether or not the script is enabled for speech recognition. (See The Get Contact Info Step.) |
|
call |
Contact |
0 |
Stores a handle to the call object to which the Cisco Unified IP IVR script will be applied. (See The HttpContact Output Branch of the Switch Step.) |
|
callbackExtn |
String |
"" |
Stores the extension number input from the web page prompt. (See The HttpContact Output Branch of the Switch Step.) |
|
contactType |
String |
"" |
Stores the information identifying the type of contact (telephone call or HTTP request). (See Variable Pane of the Contact-Neutral Sample Script,.) |
|
language |
Language |
Stores the default language used for prompts. (See The Get Contact Info Step.) |