Contact Service Queue

The Contact Service Queue (CSQ) controls incoming calls by determining where an incoming call is placed in the queue and to which agent the call is sent.

  • CSQ Data Structure
  • Email CSQ Data Structure
  • Skill or Resource Group Data Structure
  • Skill Competency Data Structure
  • Skill Details Data Structure
  • Resource Group Lists Data Structure
  • Resource Order Data Structure
  • Get List of CSQs
  • Get CSQ
  • Create CSQ
  • Modify CSQ
  • Delete CSQ
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