Create a Chat Feed
Before creating a chat request, you must have a chat feed assigned to a campaign. After a chat feed is set up, three methods are used to create chat requests. Use the following steps to create the feed and assign it to a campaign:
Procedure
Step 1 | Use the REST create feed POST API to create a type 8 chat feed. |
Step 2 | Confirm that the POST returned a 201 (created) response code. Look in the location field of the https response header for the reference URL (refURL) of the newly-created feed. |
Step 3 | Add the chat feed to a campaign. You can create a new campaign and then use the PUT API to add the feed to it or to any existing campaign. |