Create Menu Grammar Step

Use the Create Menu Grammar step to create spoken word and/or DTMF menus in which the user makes a single choice from multiple options.

Each step holds the equivalent phrases or digits for the menu in corresponding languages. For each Create Menu Grammar step you create, you must assign a script variable of type grammar as the output variable.

By default, the actual language in which any grammar is played is determined by the language associated with the contact. When you define multiple grammars to be available, the script chooses a single grammar based on the language of the contact.

The following table describes the properties of the Create Menu Grammar step:

Properties / Buttons	Description
Options (Grammars and Tags)	Phrases and/or digits with their corresponding tags identifying the grammars.
Output Grammar	Variable that stores the menu grammar information.
Add / Modify (buttons)	Use these buttons to access the Add or Modify Option dialog box. Use the dialog to specify the following: Grammar—Variable or expression that stores the grammar information. Tag—A tag name for the grammar. Note Tags for grammars are case-sensitive. When done, click OK. Note An entry can be directly edited in the table list by double clicking on it. To sort the entries, click on the column header.
Delete (button)	To remove a phrase from the grammar, highlight a value in the list and click Delete.