Creating Cisco Unified CCX Scripts that Run VoiceXML Documents

The Cisco Unified CCX Voice Browser is fully integrated with the Cisco Unified CCX Engine. You can use scripts designed in the Cisco Unified CCX Editor to extend VoiceXML applications (documents) by providing Cisco Unified CCX call control and resource management.

For example, you can use VoiceXML to build a speech dialog as a front end to collect information from the caller. You can then pass this information to a Cisco Unified CCX script, and when the agent receives the call, the information collected by VoiceXML will be available.

This section covers: