CTI Service Masks

CTI_SERVICE_CLIENT_EVENTS

Client receives call and agent state change events associated with a specific phone.

This bit is used to indicate the client is in agent mode. This bit cannot be set if CTI_SERVICE_ALL_EVENT is set.

0x00000001

CTI_SERVICE_CALL_DATA_UPDATE

Client can modify call context data.

0x00000002

CTI_SERVICE_CLIENT_CONTROL

Client can control calls and agent states associated with a specific phone.

0x00000004

CTI_SERVICE_ALL_EVENTS

Client receives all call and agent-state change events (associated with any phone).

This is the bit to indicate that the client is in bridge mode. This bit cannot be set when CTI_SERVICE_CLIENT_EVENTS is set.

0x00000010

CTI_SERVICE_SUPERVISOR

Client can perform agent supervisory functions.

0x00000080

CTI_AGENT_STATE_CONTROL_ONLY (Version 12)

Client can perform agent state control functions.

0x00002000

CTI_SERVICE_CONFIG_EVENTS

Requests that this client receive configuration events.

0x00040000