Customizing a Step

You can customize all of the steps in the Cisco Unified CCX Editor by opening windows called customizer windows. A customizer window contains fields you can configure to meet the needs of your script. The configuration fields on the customizer windows are called properties.

To display the customizer window for a Cisco Unified CCX Editor step, do the following.

Procedure

Step 1

In the tool bar, select the Blank script button.

The Start icon and End icons appear in the Design pane.

Step 2

In the Editor palette, select Contact > Accept and drag the Accept icon from the palette into the Design pane under the Start icon.

Step 3

Right-click the Accept icon.

The Properties popup menu appears.
Properties Popup Menu—Menu Step
Step 4

Select Properties.

The customizer window of the Accept step appears.
Menu Customizer Window

Use the customizer window of each step to configure the properties of that step.

Customizer windows have text fields and or selection fields that you use to configure properties. They might have multiple tabs.

Each customizer window contains four buttons:

  • OK—Applies the changes and closes the customizer window.

  • Apply—Applies the changes without closing the customizer window.

  • Cancel—Closes the customizer window without applying any changes.

  • Help—Displays context-sensitive help for this step.

Customizer windows might also have additional buttons that you can use to modify and display various properties within a step.

In addition, customizer windows typically display three tabs with icons at the top left corner of the window.

Tab

Icon

Description

Top Tab

The step’s icon, allowing you to customize the specific properties of the selected step, if any.

This icon always corresponds to the icon associated with the current step. The example step icon illustrated here is that of the Get Session step.

Middle Tab

The Label icon, allowing you to assign a label to the step.

Bottom Tab

The Annotate icon, allowing you to enter comments regarding the step.

Note

The following are the exceptions to the previous tab convention:

  • The Label step, which displays only two tabs (Label and Annotate); and the Annotate step, which displays only two tabs (Annotate and Label). This is because these steps are actually doing nothing else then providing a label or an annotation which can now be done by all other steps.

  • The OnExceptionGoto and the Goto steps also display only two tabs: their properties tab and the annotate tab. They do not display a label tab because these two steps are used as branching steps.