Data Structure for Channel Parameters

Attribute Name

Base Type

Restrictions

Description

agentNoAnswerTimeout

int

minInclusive =10

maxInclusive =3600

nillable=false

default =15

Specifies the time in seconds for an agent to respond to the chat request after which, the chat request is routed back to the chat queue. This attribute is also used for the chat toaster fade out time.

Note	When you use Chrome or Firefox, the browser overrides the chat toaster notification to fade out in 20 seconds, even if it is configured to a higher value.

agentJoinTimeout

int

minInclusive =60

maxInclusive =3600

nillable=false

default =60

Specifies the time in seconds after which, the customer initiates a chat and, if an agent is not joined, the customer gets a custom error message.

inactivityTimeout

int

minInclusive =60

maxInclusive =3600

nillable=false

default =300

Specifies the customer inactivity time in seconds after which, the system ends the chat. This timeout is on the customer side only.

offerChatWhenOnVoice

boolean

nillable="false"

default="true"

Enables or disables the option to offer a chat contact to an agent who is on a voice call.

offerVoiceWhenOnChat

boolean

nillable="false"

default="true"

Enables or disables the option to offer a voice call to an agent who is on chat.

maxChatSessionsPerAgent

int

minInclusive =1

maxInclusive =5

nillable=false

default =1

Specifies the maximum number of chat sessions configured per agent.

maxEmailSessionsPerAgent

int

minInclusive =1

maxInclusive =5

nillable=false

default =5

Specifies the maximum number of email sessions configured per agent.

stickyTimeout

int

minInclusive =1

maxInclusive =120

nillable=false

default =4

Specify the amount of time (in hours) for which an email message waits in a specific agent CSQ.