Data Structure for Outbound Agent - Predictive Campaign
|
Attribute Name |
Base Type |
Restrictions |
Description |
|---|---|---|---|
|
maxLinesPerAgent |
float |
minInclusive = 1.0 maxInclusive = 3.0 default = 3.0 |
Maximum number of lines to be dialed for each agent. |
|
predictiveCorrection |
unsignedInt |
minInclusive = 10 maxInclusive = 1000 default = 100 |
The number of calls that were answered by live voice that the predictive algorithm considers for each iteration. |
|
predictiveGain |
float |
minEnclusive = 0.0 maxInclusive = 1.0 default = 1.0 |
Controls the size of the lines-per-port corrections. |
|
callAbandonLimit |
float |
minEnclusive = 0.0 maxInclusive = 100.0 default = 3.0 |
Call abandon percentage. |