Data Structure for Outbound General Configuration

startTime

timeTypeOB,

string

minOccurs = 1

maxOccurs = 1

Regex:

([01]?[0-9]|2[0-3]):[0-5]\d

Outbound campaign start time.

endTime

timeTypeOB,

string

minOccurs = 1

maxOccurs = 1

Regex:

([01]?[0-9]|2[0-3]):[0-5]\d

Outbound campaign end time.

callTimeout

int

minOccurs = 1

maxOccurs = 1

minInclusive = 5

maxInclusive = 3600

Timeout duration for an agent to respond to the Outbound call.

dialingPrefix

string

minOccurs = 0

maxOccurs = 1

default = ""

minLength = 0

maxLength = 5

The dialing prefix can have 4 digits with plus (+) prefix or 5 digits without plus (+) prefix.

Number to prefix to the phone number for dialing outgoing calls.

longDistancePrefix

string

minOccurs = 0

maxOccurs = 1

default = ""

minLength = 0

maxLength = 5

The long distance prefix can 4 digits with plus (+) prefix or 5 digits without plus (+) prefix.

Number to prefix to the phone number for dialing long distance.

internationalPrefix

string

minOccurs = 0

maxOccurs = 1

default = ""

minLength = 0

maxLength = 5

The international prefix can to 4 digits with plus (+) prefix or 5 digits without plus (+) prefix.

Number to prefix to the international phone numbers.

localAreaCode

string

minOccurs = 0

maxOccurs = 1

default = ""

minLength = 0

maxLength = 10

The local area code can have 9 digits with plus (+) prefix or 10 digits without plus (+) prefix.

Area code of the Unified CCX server location.

includeLocalAreaCode

boolean

minOccurs = 0

maxOccurs = 1

default = false

Local area code to be included when you are dialing the phone numbers.

includeLongDistancePrefix

boolean

minOccurs = 0

maxOccurs = 1

default = false

Number to prefix to the local and non-local phone numbers for dialing long distance.

agentAutoAnswer

boolean

minOccurs = 0

maxOccurs = 1

default = true

Unified CCX automatically answers any predictive or progressive campaign call that gets transferred to the agent.

assignedCSQs

csqListOB,

int

minOccurs = 0

maxOccurs = 1

CSQs that are used by the Outbound system.

csq

csqDetailsOB,

int

minOccurs = 0

maxOccurs = unbounded

CSQs that are assigned for the Outbound campaign with the corresponding percentage allocation.

csqNameUriPair

nameUriPair

—

CSQs that are assigned for the Outbound campaigns.

percentage

int

minInclusive = 1

maxInclusive = 100

The percentage of logged in agents in each of the selected CSQs that are allocated for handling the Outbound calls.