Data Structure for Preview Campaign
Attribute Name | Base Type | Restrictions | Description |
|---|---|---|---|
maxDialAttempts | unsignedInt | minInclusive = 1 maxInclusive = 3 default = 3 | The maximum number of times a contact is dialed. |
cacheSize | unsignedInt | minInclusive = 1 maxInclusive = 100 default = 20 | The number of contact records that are retrieved from the database in bulk for dialing. |
ansMachineRetry | boolean | default = false | If this attribute is enabled, the phone number is dialed again at a later time if an answering machine is reached the first time. |
callbackTimeLimit | unsignedInt | minInclusive = 1 maxInclusive = 60 default = 15 | The customer-specified callback time. |
missedCallbackAction | string | enum values = NEXT_DAY, RETRY, CLOSE default = NEXT_DAY | The callback action if a callback is missed. |
assignedCSQs | string | minLength value = 1 | The Contact Service Queues (CSQs) from which agents are selected for outbound calls for the campaign. |