Data Structure for Resource
Attribute Name |
Base Type |
Restrictions |
Description |
---|---|---|---|
resourceId |
int |
minOccurs = 1 maxOccurs = 1 nillable = false |
Numeric identifier of the resource |
userID |
string |
minOccurs = 1 maxOccurs = 1 nillable = false |
Numeric identifier of user |
fullName |
string |
minOccurs = 1 maxOccurs = 1 nillable = false |
Full name of the user |
lastName |
string |
minOccurs = 1 maxOccurs = 1 nillable = false |
Last name of the user |
alias |
string |
minOccurs = 0 maxOccurs = 1 nillable = false minLength = 0 maxLength = 31 Alias contains alphanumeric characters and the special characters hyphens (-), space ( ), periods (.), and underscores (_), except at the beginning and at the end of the alias name. |
Alias name of agent is displayed to the customer when on chat. |
extension |
string |
minOccurs = 1 maxOccurs = 1 nillable = false |
Extension of the user |
resourceGroup |
nameUriPair |
minOccurs = 1 maxOccurs = 1 nillable = true |
Group of the resource |
skillMap |
skillMap |
minOccurs = 1 maxOccurs = 1 nillable = false |
Mapping of skills of the resource |
autoAvailable |
boolean |
— |
Availability of resource |
type |
resourceType |
minOccurs = 1 maxOccurs = 1 nillable = false |
Type of resource |
team |
nameUriPair |
minOccurs = 1 maxOccurs = 1 nillable = false |
Name of the team |
primarySupervisorOf |
supervisorOf |
minOccurs = 1 maxOccurs = 1 nillable = true |
Primary supervisor |
secondarySupervisorOf |
supervisorOf |
minOccurs = 1 maxOccurs = 1 nillable = true |
Secondary supervisor |
capability |
string |
maxOccurs = 4 |
Supported list of capabilities:
|