Data Structure for Team

Attribute Name

Base Type

Restrictions

Description

teamName

string

minOccurs = 1

maxOccurs = 1

nillable = false

minLength value = 1

maxLength value = 49

Team name contains alphanumeric characters, special characters, spaces, underscores (_), and hyphens (-) without leading or trailing white spaces.

Name of the team

primarySupervisor

nameUriPair

minOccurs = 0

maxOccurs = 1

nillable = false

Name of the primary supervisor of the team

secondarySupervisors

nameUriPair

minOccurs = 0

maxOccurs = 1

nillable = false

Name of the secondary supervisor of the team

resources

nameUriPair

minOccurs = 0

maxOccurs = 1

nillable = false

Name of the resource

csqs

nameUriPair

minOccurs = 0

maxOccurs = 1

nillable = false

Name of the CSQ

acdBusyOnNonAcdBusy

boolean

minOccurs = 0

maxOccurs = 1

nillable = false

Determines whether an agent moves to the Not Ready state when the Non ACD lines are used for incoming or outgoing calls.

Note	This attribute is available only if Change Agent State to Not Ready when Agent Busy on Non ACD Line is configured at a team level. To configure this functionality at a team level, you must install UCCX 12.5(1) SU1 ES01.

nonAcdBusyOverride

boolean

minOccurs = 0

maxOccurs = 1

nillable = false

Determines whether the team settings override global settings.

Note	This attribute is available only if Change Agent State to Not Ready when Agent Busy on Non ACD Line is configured at a team level. To configure this functionality at a team level, you must install UCCX 12.5(1) SU1 ES01.