Data Structure for WrapupCategory
|
Attribute Name |
Base Type |
Restrictions |
Description |
|---|---|---|---|
|
id |
int |
minOccurs = 0 maxOccurs = 1 |
Unique identifier of the WrapupCategory. |
|
name |
string |
Should have 1 to 40 characters length |
Name of the WrapupCategory. |
|
type |
string |
Currently only 'nonvoice' is permitted |
Type of the WrapupCategory. |
|
global |
boolean |
none |
Flag indicating whether the WrapupCategory is Global or CSQ level . |
|
wrapupReasons |
ComplexType element containing the ComplexType element 'reason' with elements 'id' of type 'int' and 'text' of type 'string' |
Reason should be minOccurs = 1 maxOccurs = 25 Text should have 1 to 40 chars length and there should be no duplicates |
All the Reasons associated with this Category . |
|
associatedCSQs |
ComplexType element containing the element 'csq' which is of the type 'nameUriPair' |
Associated CSQs should be there only if the type is not global. |
All the CSQs associated with this category . |
-
There can be a maximum number of 25 categories.
-
There can be maximum 10 global categories.
-
The category name should be unique.
-
CSQs associated should be of chat/email type and should be existing.
-
A Wrap-Up Category can be mapped to any number of CSQs.
-
A CSQ can be associated with a maximum number of 10 Wrap-Up categories.
-
Special characters like <, >, ~, `, !, @, #, $, %, ^, &, *, (, ), =, |, [, ], {, }, ;, /, ',+, :, ", and comma are not allowed in the attributes, WrapupCategory name and wrapupReasons text.