Database Steps
The steps in the Database palette of the Cisco Unified CCX Editor provide script designers with a way to read and write data and/or documents to database tables.
Note | Unified CCX when integrated with an external database using the DB Get Step does not support a database table that has a field with the datatype varchar(max). Unified CCX supports a database field with the datatype varchar(N) where N ranges from 0 to 255 characters (N >= 0 and N <= 255) instead of varchar(max). |
Note | Before you use the Database steps, refer to the Cisco Unified Contact Center Express Administration and Operations Guide for information on how to set up a Data Source Name (DSN) and configure the Database subsystem. |
Figure shows the steps in the Database palette as they appear in the Palette pane of the Cisco Unified CCX Editor.
Note | The Database palette steps are runnable in your Cisco Unified CCX scripts only if you have purchased the Cisco Unified IP IVR or Cisco Unified CCX Premium license options. |
