Default Script Template Descriptions

The following tables describe the Cisco Unified CCX script templates automatically included with your Cisco Unified CCX system.

Note	Every Cisco Unified CCX product includes every Cisco Unified CCX Editor step and all the Cisco Unified CCX script templates. However, you can only run those scripts for the product for which you are licensed.

General Script Template
Script Template	Description
Blank Script	Contains only the Start and End tag. Use this script template to create your script if the other templates are inappropriate for your needs. Clicking the New Script icon in the toolbar, opens the blank script template.

IP IVR Script Templates
Script Template	Description
Auto Attendant	Allows a caller to call an agent by entering an extension number or the first few characters of an associated username. If ASR is enabled, the caller might simply speak the extension or the user name. Previously named “:aa.aef.”
Spoken Name Upload	Enables Cisco Unified CallManager users to call in, authenticate their identities, and replace their spoken names with newly recorded announcements on their telephones. Previously named “snu.aef.”

Queuing Script Templates
Sample Script Templates	Description
Simple Queuing	This basic Cisco Unified CCX script establishes a simple call queue and routes callers to a group of agents as the agents become available. Previously named “icd.aef.”

VRU Script Templates
Sample Script Templates	Description
Basic Queuing	Greets a caller and puts the call on hold while waiting for an available agent. Previously named “BasicQ.aef.”
Collect Digits	Acquires an account number (or other numbers) from a caller. Previously named “CollectDigits.aef.”
Visible Queuing	Greets a caller, provides feedback about the estimated time until the caller will be connected, and puts the call on hold while waiting for an available agent. Previously named “VisibleQ.aef.”

Sample Voice Browser Script Templates
Sample Script Template	Description
Outbound Voice Browser	Gets a phone number to call from a VoiceXML-enabled web site, places the call, and responds in various ways depending on how the call is answered or not answered. Previously named “OutboundVoiceBrowser.aef.”
Voice Browser	Uses ASR functionality to allow a caller to access information from VoiceXML-enabled web sites. Previously named “VoiceBrowser.aef.”