Default Scripts

The Cisco Unified CCX system runs the default script whenever the Cisco Unified ICME software sends a default label, when the Cisco Unified CCX system times out waiting for the Cisco Unified ICME to provide instructions, or when communication with the Cisco Unified ICME software is lost.

Note	Because default scripts can run without access to the Cisco Unified ICME software, you should never use any ICM step in a default script.

You set the default script when you configure the Cisco Unified ICME translation route or post-route applications. (For more information, see the Cisco Contact Center Express Administrator Guide.)

If you leave the Default Scripts field blank, the Cisco Unified CCX system runs the system default message, which announces that the system is experiencing technical difficulties.