Defining ECC Variables in the Cisco Finesse Administration

To define an ECC variable in the Cisco Finesse Administration, select Enterprise Data > Field List .

When creating a new Field, a unique Index number (Index) between 0-199 is assigned. The Field Name (Field Name) is the name of the field called by the layout list and is case sensitive. The Display Name (Display Name) is the name(Field) that will show on the agent desktop with the value of the field.

See the Cisco Finesse Administration Guide for more information on defining ECC variables in the Cisco Finesse Administration.