The Play Prompt Step

Continue the database.aef script by dragging a Play Prompt step from the Media palette into the Design pane.

Configure the Play Prompt step to play a welcome message to the caller, announcing that the script will play back a list of physicians and their addresses.

Play Prompt Customizer Window—Configured Prompt Tab

Configure the Play Prompt step as follows:

  • General tab

    • Contact—Triggering Contact

      The step operates on the contact that triggers the execution of the script.

    • Interruptible—Yes

      External events can interrupt the playing of the prompt. (At this point the script has not yet queued the call, so this configuration has no effect.)

  • Prompt tab

    • Prompt—WelcomePrompt

      WelcomePrompt is the prompt that the Play Prompt step plays back to welcome the caller.

    • Barge in—Yes

      The caller can interrupt the prompt playback.

    • Continue on Prompt Errors—Yes

      In the event of a prompt error, the script continues to play back the next prompt in the sequence or waits for caller input.

  • Input tab

    • Flush Input Buffer—No

      The system does not erase previously entered input before capturing new caller input.