Designing Cisco Unified CCX VoiceXML Applications

To develop a Cisco Unified CCX VoiceXML application, complete the following steps:

SUMMARY STEPS

  1. Create a VoiceXML document (text_file.vxml) that can be validated with a VoiceXML 2.0 DTD.
  2. Create a Cisco Unified CCX Editor script (Cisco Unified CCX_editor_file.aef) that calls the VoiceXML document.

DETAILED STEPS

Step 1

Create a VoiceXML document (text_file.vxml) that can be validated with a VoiceXML 2.0 DTD.

Step 2

Create a Cisco Unified CCX Editor script (Cisco Unified CCX_editor_file.aef) that calls the VoiceXML document.

Note

Both VoiceXML documents and Cisco Unified CCX Editor scripts can use the CRTP protocol to fetch resources (documents, prompts and grammars) from the Cisco Unified CCX Repository. See How and Why To Use the CRTP Protocol.